Forrester research claimed that automation has improved our daily lives and it has eventually become more intelligent and sophisticated. As per its prediction in 2018, automation would become the tip of the spear to a successful digital transformation in 2019. Hence impacting everything from infrastructure to customers to business models.
Automation is not only making our working lives easier or the tasks being done faster but it is almost making the work our businesses produce much more accurate. The computer revolution increased productivity levels, efficiency and the quality to unprecedented levels. The 21st-century digital revolution is where computers can deal with highly complex tasks. Machine learning is becoming an important factor to our society and the market is expected to increase by more than $ 7.4 billion by 2022. This revolution is affecting every part of business from operations to marketing as well as payroll.
Forrester first estimated that 40% of companies will have automation centers and frameworks in place by 2019. This prediction is mostly in track as enterprises are still struggling with huge amounts of mundane process, which as a result makes them inefficient and also the probability of making errors and fraud is really high. Automating these repetitive processes, will eventually free up humans for tasks which are less mundane. However, there are more advanced forms of automation such as machine learning which can be used to complete higher order tasks that require a bit more adaptability. The software programs have the ability to do automate the tasks more quickly and effectively and overtime we can use that information in a useful way for supporting internal decision- making. For instance, for the human resources departments, automating processes such as tracking down potential candidates and also scheduling interviews, frees up time for the employees to examine potential hires and decide who is the best fit for their company. There are a lot of procedures to follow in the recruitment systems and hence using AI to match the right people to the right team for the right projects.
Technology is upheaving and has upheaved many departments, teams, and systems in almost every business function in the last two decades. The customer service departments are reshaping their operation’s structure through the introduction of tools like chatbots. These consumer- facing tools automate typical customer service interactions, responding to inquiries immediately and only referring clients to a representative when the chatbot is insufficient for handling their needs. Research shows that up to 80% of customer service interactions can be handle by chatbot alone, offering businesses the potential to significantly cut costs which are associated with conventional customer service.
Automation is becoming a common element of every business as opportunities to automate common business processes are everywhere. Whether it is providing excellent customer service, streamlining the hiring process as well as efficiently manage the marketing campaigns, automation is already playing a crucial role in many organisations. As technology improves, more tasks will be more available for automation as well and hence this is the beginning of workplace automation.
Partnering with Anglo.AI
Anglo.AI is known for being keen on innovation and has always been up-to-date with the latest trends. With its Expertise, Anglo.AI provides tailor made RPA solution for different sectors. Having all the required resources, Anglo.AI is able to provide proper guidance to its clients throughout the whole process workflow. Our company partnered with WorkFusion, and Automation Anywhere for Robotics Process Automation.