Regardless of size or sector, most companies face many of the same challenges every day. Increased competition, retaining talented staff, escalating expectations of service, as well as the need to drive profitability or increase efficiency are key factors for incumbents to survive.
According to the statistics of World Travel & Tourism Council, the airline and tourism industry contributed around 10.2 % of the global GDP in 2016 and have also created around 292million jobs worldwide annually. It has also been predicted that over the next 10 years, the industry’s direct GDP contribution is expected to increase at around 3.9 % yearly, touching around 11.4 % of GDP and 380million jobs creation by 2027.
However, the airline industry has come with its share of challenges. Factors such as enhancing customer service at the lowest possible cost, bundling of bleisure overcrowding of select travel destinations are all creating margin pressures which are forcing airline companies to re-evaluate their offerings and business models. Seamless and personalized travel requires sharing and analysing data across segments — from airports and airlines to hotels, restaurants, car rentals, railways and ground transportation providers. Travel businesses are now realising that delivering this efficiently will only be possible through automation.
With that in mind, the airline industry is turning to Robotics Process Automation to improve its customer experience. The technology, which turns data into actionable information with the help of a software robot, allows the travel companies to automate various aspects of business operations, predict airport security wait times and even make contact centers more efficient.
Travel companies are finding RPA useful as it helps perform repetitive tasks, such as managing flight cancellations and rebooking, issuing refunds and generating tickets prior to boarding. Hence, by incorporating this software into flight experience can help eliminate many of the customer pain points associated with airline travels. Furthermore, Customer loyalty is important to airlines, but their appeal and reputation can suffer if customers experience delayed or cancelled flights. As such, RPA can help to remedy these major issues by drawing on historical flight and aircraft data.
Providing more accurate flight information, reducing delays in travel flights and by personalizing customer experience can have a huge influence on airline companies’ long-term success. Robotics Process Automation is proving to be the long-awaited solution to better air travel and a more enjoyable experience.
Partnering with NanoBNK
NanoBNK is known for being keen on innovation with its expertise, NanoBNK provides tailor made RPA solution for Airline industries. Having all the required, NanoBNK is able to provide proper guidance to its clients throughout the whole process workflow. Our company partnered with WorkFusion and Automation Anywhere for Robotics Process Automation.