Alike all financial incumbents, mobile money providers have a responsibility to identify their customers and also at the same time understanding the risks these customers may pose before providing services. Records as per GSMA state that approximately 1billion people...

Customer expectations for banks are changing. According to a survey based on customer service expectations, it has been observed that the level of expectations for service continue to rise, and the quality of your customer service can make or break a company. The...

Remittance has increased significantly and has become the main financial external inflow in some developing countries. Records as per World Bank predict that remittance now make up about 1/3 of total financial inflows in developing countries. Similarly, like other...

Even though the telecom sector is well established, the operators still face challenges in delivering innovative services to their clients. As more people turn to telecom companies to keep them connected globally, telecom players must compete with one another to...

New business models, Fintech companies and customer solutions are making their entrance in the Sub-Saharan market at an increasingly high rate. Approximately 60% of the adult population in Sub- Saharan Africa are unbanked. These people, also known as the non-...